Jewellery Return & Refund Policy

Dear Respected Customer,

Thank you for shopping at LEA Jewellery.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on exchanges and refunds. The following terms are applicable for all products that you have purchased with us.

EXCHANGES

Within 14 days of purchase date

Gold jewellery – can be exchanged for gold or diamond jewellery, or a gift voucher equal to the invoice amount. The original bill or invoice copy is required for exchange.

Diamond Jewellery – can be exchanged for diamond jewellery, or a diamond gift voucher equal to the invoice amount. The original bill or invoice copy is required for exchange.

After 15 days and within 12 months of purchase date

Gold Jewellery – can be exchanged for gold or diamond Jewellery, or a gift voucher. Gold will be calculated at the prevailing market rate on the date of exchange and after deducting manufacturing costs, stone weights and any other non-gold components. The original bill or invoice copy is required for exchange.

Diamond Jewellery – can be exchanged for diamond jewellery only after deduction of remodelling up to 25% of the original invoice amount. The original bill or invoice copy is required for exchange.

The value of the exchanged diamond jewellery can be of equal or higher value of the original purchase. You will be required to pay the difference on the higher value item. If the exchanged item is of lesser value, a refund on the value difference will not be possible.

Beyond 12 months of purchase date

Gold Jewellery – can be exchanged either for gold or diamond jewellery, or a gift voucher. Gold will be calculated at the prevailing market rate on the date of exchange and after deducting manufacturing costs, stone weights and any other non-gold components.

Diamond Jewellery – can be exchanged for diamond jewellery from 25% to a maximum 50% of the original invoice amount. The value of the exchanged diamond jewellery should be more than the value of the original item. 

The value of the exchanged diamond jewellery can be of equal or higher value of the original purchase. You will be required to pay the difference on the higher value item. If the exchanged item is of lesser value, a refund on the value difference will not be possible.

REFUNDS

A request for a refund must be made within 14 days of purchase.

Please inform us of your refund request by means of a clear statement by using any of the following methods:

If the refund is approved, any charges related to the sales transaction will be deducted, including debit/credit card charges.

Items purchased by cash will be cash refunded as per local regulatory requirements.

Exclusions

The following items cannot be refunded:

  • Items made to your own specifications
  • Items that have been personalized

We reserve the right to refuse returns where we believe the item has been damaged or altered by you.


LEA MANAGEMENT